Privacy Policy

At Jolllax, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

When you use our site, we may collect the following types of information:

Personal details

Such as your name, email address, shipping/billing address, and phone number (provided during checkout or account creation).

Payment information

Processed securely by third-party providers (e.g., Shopify Payments, PayPal).
We do not store your credit card details.

Order history and preferences

Items purchased, browsing behavior, wishlist, etc.

Technical data

Such as IP address, browser type, device information, and analytics data.

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you about your orders, account, or customer support inquiries.
Send promotional emails (only if you opt in).
Improve our website and shopping experience.
Comply with legal obligations.

Sharing of Information

We do not sell, trade, or rent your personal information to others.

We may share your information with trusted third parties only for the following purposes:

Payment processing (e.g., Shopify Payments, PayPal).
Shipping and fulfillment services (e.g., carriers and warehouses).
Marketing tools (only if you opt in to receive promotional communications).

All partners are required to keep your information secure.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and collect analytics data.
You may choose to disable cookies in your browser settings, but some parts of our site may not function properly afterward.

Data Retention

We retain your personal information only as long as necessary to:

Provide you with our services.
Comply with legal obligations.
Resolve disputes.
Enforce our agreements.

Your Rights (GDPR & CCPA)

Depending on your location, you may have specific rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections or updates.
Deletion: Request deletion of your data (subject to legal requirements).
Data Portability (GDPR): Request to transfer your data to another service.
Right to know & opt-out (CCPA): California residents may request details about the personal information we collect.
We do not sell personal data.

To exercise these rights, please contact us at support@jolllax.com

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
However, no system is 100% secure, and we cannot guarantee absolute security.