FAQ

1. Product Information

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2. Carpet Types & Safety

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3. Use & Care

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4. Pet Hair & Daily Cleanup

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5. Stairs, Small Rugs & Tight Spaces

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6. Grit, Dander & Seasonal Issues

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7. Shipping & Returns

1. Product Information

What does the Jolllax Carpet Rake do?

It removes pet hair and debris and lifts the pile. The stainless steel needle brush collects embedded hair like a grooming brush. The copper edge gives a fast surface sweep for lint and loose hair.

Which carpets is it safe for?

Most low-, medium-, and high-pile carpets. Always test a hidden spot first. Avoid silk, antique, handmade wool, and thin woven mats, fringes, tassels, and other delicate or specialty rugs.

What are the key specs?

Adjustable handle 29.3–55.9 in. Head 11.8 in. Preset 45° working angle. Stainless steel needle brush + copper edge. Includes a mini cleaner for the brush.

2. Carpet Types & Safety

Can I use a carpet rake on shag or high-pile rugs?

Yes. Keep strokes short and pressure light to moderate. Groom in one direction to avoid pulling.

Which rugs should I avoid with a rake?

Avoid silk, antique, and handmade wool rugs, and thin woven mats, fringes, and tassels. If unsure, test a hidden spot very lightly; stop if you see snagging or pulls.

Will a carpet rake scratch hard floors?

Do not use on hard floors. For carpets and rugs only.

3. Use & Care

How do I use the Jolllax Carpet Rake for best results?

Pick the side for your carpet: copper edge for surface hair on low-pile; needle brush for embedded hair on high-pile. Use short, even strokes with light–moderate pressure (increase only on sturdy carpets). For matted lanes, do one light pass in the perpendicular direction to lift the pile.

How often should I use it?

Pet homes: 2–3 times per week in high-traffic areas. General upkeep: weekly. Increase frequency during heavy shedding.

How do I clean and store the tool?

Use the mini cleaner to remove trapped hair from the needle brush. Wipe the copper edge with a dry cloth. Hang to store in a dry place.

The rake isn’t picking up much—what should I change?

If hair is deep, switch to the needle brush and shorten your strokes. If it’s only on top, use the copper edge. Add slight pressure on sturdy carpets.

4. Pet Hair & Daily Cleanup

How do I remove pet hair from plush carpet without electricity?

High-pile: Use the stainless steel needle brush. It collects embedded hair. Short, even strokes with light–moderate pressure. Use the copper edge for a quick surface sweep if needed.
Low-pile: Use the copper edge. It sweeps surface hair fast. Switch to the needle brush if hair is buried in the pile.

What should I do before vacuuming so it doesn’t clog with hair?

1) Use the needle brush to lift and gather hair from deep fibers.
2) Use the copper edge to sweep surface hair.
3) Vacuum once to collect debris with fewer clogs and less time.

How can I clean carpets quietly at night in an apartment?

Use the Jolllax Carpet Rake. It is silent and fast. Needle brush for deeper hair; copper edge for a quick surface sweep.

What’s the fastest way to refresh a living room before guests arrive?

Use the stainless steel needle brush on the traffic lanes. Short, even strokes with light–moderate pressure. Do one light pass in the perpendicular direction to lift the pile. Finish with the copper edge for a quick surface sweep.

5. Stairs, Small Rugs & Tight Spaces

What is the safest way to clean carpeted stairs?

Short/firm pile stairs: Use the copper edge in one direction, top to bottom, with light pressure.
Plush stairs: Use the needle brush with short strokes. Keep pressure light. Vacuum to finish.

How do I clean a small area rug without moving it?

Thin/low-pile rug: Use the copper edge toward the center while holding one edge.
Thicker rug: Use the needle brush with short strokes. Vacuum after raking.

6. Grit, Dander & Seasonal Issues

How do I get sand or beach grit out of carpet fibers?

Use the stainless steel needle brush with light pressure to loosen grit. Then vacuum to remove it. Repeat once if needed.

What removes dust, dander, and short human hair from carpets?

Use the copper edge for surface particles. Use the stainless steel needle brush for deeper debris. Regular grooming reduces buildup between vacuum sessions.

How do I handle heavy shedding season with multiple pets?

Groom more often and use the side that fits your carpet. On high-pile, use the needle brush to collect embedded hair and lift the pile. On low-pile, use the copper edge for fast surface hair. In heavy shedding, combine both: brush first to collect, then do a quick surface sweep. Vacuum afterward if you want a full finish.

7. Shipping & Returns

Where do you ship and how fast?

United States only. Orders ship in 1–2 business days (Mon–Fri, excluding holidays). Standard delivery takes 3–5 business days after shipment.

How much is shipping?

Free standard shipping in the U.S. Expedited options at checkout.

How do I track my order?

We email a tracking link once your order ships.

What is your return policy?

60-Day Money-Back Guarantee. Start a return within 60 days of delivery for a refund. See our Returns page for steps.

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